Complaints Policy

HomeComplaints Policy

Last Modified on the 31st of January 2025

 

At https://spices2go.co.uk/, we strive to provide high-quality products and services and thus, we are open and eager to hear your feedback and suggestions. If a customer has a complaint, they may submit it via email to hello@spices2go.co.uk.

We aim to acknowledge complaints within three (3) business days and resolve them within seven (7) working days.

If a resolution is not reached, customers may escalate their complaint to consumer protection authorities or alternative dispute resolution services.

Complaints regarding products must be submitted within fourteen (14) days of receipt. Complaints will be handled in strict confidence.


    This helps us collect the right information and direct your query to the best department to handle it.


    If you have an enquiry or complaint about one of our products or brands, our consumer relations team at Spices2Go are happy to help.

    The team is available Monday to Friday 10am-5pm UK, except Bank Holidays. Please provide as much information as possible and retain any packaging or items you have, this will allow us to provide the best help possible.


    Contact Details






    Product Details

    By entering as many of the following product details as possible, this will help us to investigate your query promptly

    How can we help you?


    Supporting documents, photo, etc

    If you have any supporting documents (eg: photos) please upload them below here. If uploading multiple documents, please ensure that all file names are different.

    If you have a foreign body, please could you keep hold of it until our team contacts you back as we may send you a pre-paid retrieval pack as part of our investigation process.

    You may upload a maximum of 5 files, each being a maximum of 15Mb. Allowed types are: JPG, PNG, GIF, PDF, DOC, XLS. Please ensure that all file names are different, e.g. image1.jpg, image2.jpg

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